We are continuing to work on a fix for this issue.
Redemption is available in the mobile application at this time
Posted Jan 07, 2025 - 13:20 CST
Update
We have a patch that we will be applying at 12:30 Central. The site may be unavailable for a few minutes between 12:300 and 1:00 PM.
Posted Jan 07, 2025 - 11:31 CST
Identified
Redemption is available in the mobile application at this time. We are continuing to work with our redemption provider to completely resolve this issue
Posted Jan 06, 2025 - 15:06 CST
Update
We have contacted our redemption vendor for support on resolving this issue
Posted Jan 06, 2025 - 10:21 CST
Investigating
We are currently investigating this issue.
Posted Jan 06, 2025 - 09:11 CST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 06, 2025 - 09:07 CST
Investigating
Hi all,
Onlife is experiencing degraded performance with our Rewards Redemption. Some users might be impacted and Onlife's engineering team is actively working to resolve this issue as soon as possible. Once a new information is available, status page will be updated or tracked via our status page https://status.onlifehealth.com/