Degraded performance - BHN Reward Vendor

Incident Report for Onlife Health

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 08:35 CDT

Monitoring

AWS is coming back online and our BHN Vendor's systems have stablized
Posted Oct 20, 2025 - 17:54 CDT

Investigating

Hi all,

The BHN Rewards feature is being impacted by the Amazon AWS issue(https://health.aws.amazon.com/health/status). Some users might be impacted and Onlife's engineering team is actively working to resolve this issue as soon as possible. Once a new information is available, status page will be updated or tracked via our status page https://status.onlifehealth.com/

If you have any questions/concerns, please reach out to sitereliability@pager.com.
Posted Oct 20, 2025 - 12:23 CDT
This incident affected: LiveOn (Web Portal) and AlwaysOn (Mobile App).